Refunds and Rescheduling Policies
Please read these policies carefully!!
Refunds: Sunburst does not issue refunds back to your original payment method.
Weather in Wisconsin is unpredictable, (snow, cold, warmth or rain) and does not warrant credits or ticket rescheduling unless Sunburst were to close.
If Sunburst were to close operations due to weather, (and you pre-purchased your tickets) you will receive an email from our guest services management team to reschedule your tickets.
Rescheduling: Rescheduling must be done before or on the day and time of your visit, and prior to redeeming your tickets. To reschedule your tickets, lessons, rentals, and more please visit your my account.
Lessons: All lessons (not including 4 week programs) must be canceled 48 hours in advance to receive either a Sunburst credit or reschedule your lesson. Any lesson not canceled in the allotted time will result in a loss of your reservation with no credit.
Mogul/Mini Mites: Mogul/Mini Mite sessions can be canceled up to 30 days prior to the start of the session without penalty. Guests should cancel via email only at guestservices@skisunburst.com. Cancellations made within 30 days of the program start date may be subject to a 50% fee. Any refunds given will be a Sunburst credit.
Season Pass: Season passes will receive a prorated Sunburst credit only if Pass Assurance is purchased. Pass assurance is optional and can only be added at the same time as the purchase of the season pass. Season Passes are non-transferable, non-refundable, and may not be resold.
Group Events: There are no refunds/credits for group events (booked with the group sales department). Groups are available to reschedule, but this must be done as a whole (no individual rescheduling).
Gift Cards: Gifts cards are valid for 5 years from the purchase date and are non-refundable.
Black Friday Deals: Black Friday Deals are non refundable, non transferable and may not be resold. All black Friday deals expire at the end of each purchase season and are unable to be transferred to the following year.
4 Week Clubs: If a guest cannot make a session of the club, they may reschedule their lift ticket and rentals on another Monday through Friday. Lessons are not able to be rescheduled. Any reschedules must be done at groups sales office
